Terms and Conditions for Lower Clapton Carpet Cleaners

These Terms and Conditions set out the basis on which Lower Clapton Carpet Cleaners provides carpet, upholstery, rug, and related cleaning services to domestic and commercial customers in the UK. By making a booking, confirming an appointment, or allowing our technicians to commence work, the customer agrees to be bound by these terms. Please read them carefully before placing an order for any carpet cleaning service or associated treatment. These terms are designed to create clarity around the booking process, payments, cancellations, liability, waste handling, and the law that applies to our services.

References to “we”, “us”, and “our” mean Lower Clapton Carpet Cleaners. References to “you” and “your” mean the person, business, or organisation requesting the service. These terms apply to all service types unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We aim to deliver a professional and reliable carpet cleaning service, but all work is subject to inspection of the items, the condition of the fibres, the suitability of the cleaning method, and any limitations caused by previous damage, wear, staining, or unsafe site conditions. Customers are responsible for ensuring that the area to be cleaned is accessible and reasonably prepared before the appointment begins.

Booking process begins when you submit a request for a quote, availability check, or service appointment. Any price, estimate, or suggested time slot provided before the visit is based on the information available at that time and may be adjusted if the actual property condition, room size, fabric type, or level of soiling differs from the description supplied. Once a booking is accepted, we will confirm the agreed service details, including the date, approximate arrival window, and the scope of work.

It is your responsibility to provide accurate and complete information during the booking stage. This includes the number of rooms, type of flooring or upholstery, access restrictions, parking limitations, item condition, and any special requirements such as stain treatment or allergy-sensitive products. If the information given is incomplete or incorrect, we may revise the quote, amend the duration of the appointment, or decline to proceed where the service cannot be carried out safely or effectively.

Bookings may be made on behalf of another person or premises owner, but the individual making the booking confirms that they have authority to agree to these terms. Where a business, landlord, managing agent, or tenant requests a service, the person placing the booking accepts responsibility for ensuring access and for settling any charges unless we agree in advance that a different party will pay. Any agreed service date is subject to staff availability, reasonable access, and the absence of events beyond our control.

Payments are due in accordance with the method and timing agreed at the point of booking or on completion of the work. Unless we expressly state otherwise, payment is required immediately after the service has been completed. We may accept card payment, bank transfer, cash, or other approved methods, but availability of each option may vary. Where a deposit is requested, your booking is not guaranteed until the deposit has been received and cleared.

All prices are quoted in pounds sterling and, unless stated otherwise, include only the items specifically described in the estimate. Additional charges may apply if the technician is asked to carry out extra rooms, additional items, specialist stain removal, treatment of heavily soiled areas, or work not disclosed at the time of booking. If we identify a material difference between the quoted and actual service requirements before work begins, we will explain the revised price and seek your agreement before proceeding.

Late or failed payments may result in administration charges, interest, recovery costs, or suspension of further services, where permitted by law. We reserve the right to retain title to any materials or products supplied until payment has been received in full. If an invoice is disputed in good faith, you should notify us promptly and clearly explain the reason for the dispute so that we can investigate it without unnecessary delay.

Cancellations and rescheduling should be made as early as possible. If you need to cancel or change an appointment, please provide reasonable notice so that the allocated time can be released for other customers. If notice is short, we may charge a cancellation fee to cover lost time, travel, or preparation costs, especially where the appointment had been reserved exclusively for your property or items. The exact fee may depend on how much notice is given and whether materials have already been purchased or work has already started.

Where a technician has already arrived at the property and cannot gain access, cannot safely complete the work, or is prevented from starting because the area has not been prepared, we may charge a call-out or wasted-visit fee. This includes situations where the customer is absent, keys are unavailable, parking is impossible, water or power is not accessible, or the items to be cleaned are not ready for treatment. We will always act reasonably and will consider the circumstances before applying any charge.

If we need to reschedule due to staff illness, equipment failure, severe weather, transport disruption, or another event outside our control, we will make reasonable efforts to offer an alternative appointment. We will not be liable for any indirect loss arising from such rescheduling, provided we act fairly and communicate changes promptly. Our aim is to complete every carpet and upholstery cleaning service with minimal inconvenience, but some flexibility may be required when circumstances change.

Liability is limited to the extent permitted by UK law. We will take reasonable care when carrying out cleaning work, using methods and products that we consider suitable for the item and its condition. However, cleaning is a process that can reveal or worsen pre-existing issues such as dye instability, weak seams, worn fibres, shrinkage, colour loss, hidden stains, backing damage, or residue from previous treatments. We cannot be held responsible for damage that results from such pre-existing conditions where reasonable care has been taken.

We are not liable for loss or damage caused by inaccurate instructions, undisclosed hazards, unsuitable cleaning requirements, or the customer’s failure to follow pre-service advice. This includes failure to move fragile items, secure valuables, disconnect electrical equipment, or advise us of sensitive materials. You should remove small, breakable, or valuable possessions from the work area before the appointment begins, and you should inform us of any item that requires special handling.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law. Subject to that, our total liability for any claim arising from a service shall not exceed the amount paid or payable for the specific service giving rise to the claim. We are not responsible for indirect, consequential, or purely economic losses such as loss of profit, loss of opportunity, or business interruption.

Waste regulations are followed in accordance with applicable UK requirements. During carpet cleaning and related services, some waste may be produced, including wastewater, removed residues, packaging, disposable materials, protective coverings, and damaged or contaminated items that cannot reasonably be retained. We will handle waste responsibly and in a manner intended to reduce environmental impact, subject to the nature of the material and the facilities available at the property.

Where waste must be removed from the premises, you agree that we may dispose of it lawfully and in line with current waste handling rules. Certain materials, such as hazardous substances, biological contamination, sharps, mould-affected items, or heavily contaminated waste, may require specialist disposal arrangements. If we identify such waste, we may refuse to remove it, may require you to arrange appropriate disposal, or may charge an additional fee if we are able to manage it through an approved process.

You are responsible for informing us in advance if any area contains hazardous or regulated waste, including substances that may pose a risk to health, safety, or the environment. We may suspend work if we believe the site presents an unacceptable waste-handling risk. Any waste left on site after completion of the service remains your responsibility unless we have expressly agreed in writing to remove it. These obligations apply equally to a professional carpet cleaning company and to the customer arranging the work.

Customer obligations include providing safe access, ensuring the working area is suitable, and notifying us of any relevant risk factors before the visit. You must tell us about pets, fragile flooring, water-sensitive materials, electrical hazards, known allergies, or any issue that could affect the safe performance of the service. If necessary, we may ask you to sign a form confirming that you accept certain limitations or risks before work begins.

You should also ensure that doors, hallways, and workspaces are clear enough for our technicians to move equipment safely. We may decline to move heavy furniture, unbolt fixed items, or handle objects that could be damaged through ordinary repositioning. Where we do assist with moving light furniture, this is done on a reasonable-efforts basis only, and we are not liable for damage caused by unstable, weak, or improperly assembled items.

Results and expectations depend on the condition of the item, the nature of the staining, the type of fibres or fabric, and the cleaning method used. We cannot guarantee complete stain removal, total colour restoration, or a specific drying time, although we will apply professional standards and suitable techniques. Some stains may be permanent or may reappear after drying due to wicking, hidden contamination, or prior treatment residue. We may decline to treat an item if we believe the risk of damage is too high.

Complaints and issues should be reported as soon as reasonably possible after the service is completed. This allows us to inspect the matter, discuss possible solutions, and determine whether any follow-up is appropriate. You agree to keep the item in its post-service condition and avoid further cleaning, repair, or alteration until the issue has been reviewed, unless immediate action is necessary to prevent further damage.

If we agree that a problem has arisen due to our workmanship, our preferred remedy may be a re-clean, adjustment, or other reasonable corrective step rather than a monetary refund. Any remedy will be assessed fairly based on the facts, the item condition, and the nature of the concern raised. We may request photographs, additional information, or access to the item in order to evaluate the complaint properly.

Force majeure applies where performance is delayed or prevented by events outside our reasonable control, including extreme weather, fire, flood, accident, interruption of utilities, industrial disputes, government restrictions, public health measures, or transport disruption. In such circumstances, we will not be liable for failure to perform or delay, provided we take reasonable steps to mitigate the effect and resume the service when practicable.

Data and privacy are handled in accordance with applicable UK law. We may collect and store information necessary to manage quotations, bookings, service delivery, invoicing, and record keeping. This may include names, addresses, contact details, appointment history, payment records, and notes relevant to the work. We will use personal data only for legitimate business purposes connected with the services requested, unless we are required to use it for legal, accounting, or dispute-resolution purposes.

We may share limited information with payment providers, insurers, legal advisers, or subcontractors where necessary for service delivery or compliance. We will not sell your data. By engaging our services, you acknowledge that operational communication may be required before, during, and after the appointment to confirm access, explain findings, or arrange follow-up activity. You should ensure that the information you provide is accurate and kept up to date.

Changes to these terms may be made from time to time to reflect legal updates, business changes, or improvements to our service process. The version in force at the time of booking will generally apply to that booking, unless the change is required by law or is clearly beneficial to you. We encourage customers to review the terms before each new appointment so that the latest position is understood.

Governing law and jurisdiction are as follows: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with our services, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you retain any rights granted to you by mandatory consumer protection legislation that cannot be excluded by contract.

By confirming a booking with Lower Clapton Carpet Cleaners, you acknowledge that you have read, understood, and accepted these terms. They form the agreement between you and us for the supply of the relevant service and apply in addition to any specific written quotation or service note issued for your appointment. If there is any inconsistency between these terms and a separately agreed written term, the separately agreed written term will prevail only to the extent of that inconsistency.

These Lower Clapton Carpet Cleaners terms are intended to be fair, practical, and consistent with standard UK service expectations. They protect both the customer and the service provider by setting clear rules for booking, payment, cancellations, liability, waste management, and legal responsibility. By proceeding with a booking, you agree to cooperate with these requirements and help ensure the service is carried out safely, efficiently, and professionally.